Shop Policy

Please read through Michaela Koleva’s Shop Policy before purchasing. This policy is a part of our Terms of Use.  By purchasing, you are agreeing to this policy and our Terms of Use.

STANDARD LICENSE AND COPYRIGHT

When purchasing a CUSTOM MADE ARTWORK from Fashion ARTventures’ shop, you are granted a non-exclusive, non-transferable Standard license that allows for personal and professional use of the purchased artwork created by the artist Michaela Koleva.

You may crop the digital version of a custom made artwork and overlay the image with text or pdfs of product designs as fits your needs, but you may not otherwise alter, edit or manipulate the image.

You may use a custom made artwork on your personal website, blog, logo etc. or for traditional business cards or print collateral that are a part of your branded client experience. You may not use a custom made artwork (or part of an artwork) on an item you will be selling (such as an art print, website or other template design) or giving away in mass quantity (such as a free desktop download).

When purchasing a FASHION TEMPLATE from Fashion ARTventures’ shop, you are granted a non-exclusive, non-transferable Standard license that allows you to create End Products for Sale where lifetime sales of the End Product for Sale do not exceed 100 units. The End Products (digital design or physical items) must be significantly different than the original fashion template and require time, effort, and skill to produce. The End Products must not be used or sold in a way that is directly competitive with the original fashion template you purchased. The End Products must not redistribute the original fashion template to any third parties in a manner that allows for the extraction of the original item.

Items purchased under the Extended License may be used to create End Products for Sale that may be sold an unlimited number of times.

Michaela Koleva remains the sole, exclusive owner and holder of the copyright for all pieces of art and you may not sell, lease, loan, transfer, share or give the images to a third party to use in any way.

Commercial use of any artwork or anything that generates a profit without express written permission from the artist, Michaela Koleva, is strictly prohibited and punishable by Bulgarian and international copyright laws. 

PROCESSING TIMES

Michaela Koleva’s contact and working hours are Monday through Friday 9 am – 5 pm Eastern European Time.

It usually takes her 3 days to a week to finish your illustration and pop it in the mail. Please note that any request for edits will influence the processing by at least 24 hours. Please let us know if you need your portrait to arrive by a certain date. It typically takes us 6 business days to process your order and ship it. During the holiday season, due to the high demand, processing may be delayed slightly up to 1-3 business days to ship.

PAYMENT

Michaela Koleva accepts all major credit cards and PayPal. Once payment is received, Michaela will begin working on your illustration.

SHIPPING & DELIVERY

We ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or canceled.

• We are not responsible for any lost, stolen, or damaged shipments.
• Refunds and reships are not granted due to the wrong address being entered.
• If you do enter the wrong address make sure that you alert us immediately before your order ships.

Delivery times are estimates and may vary by several days due to weather, mail volume, customs delays, and other circumstances beyond our control. Once your order has shipped we are no longer able to make changes.

EU & UK Shipping:

We offer FREE shipping for Europe. We ship via Bulgarian Posts. Orders shipped via BG Posts standard delivery typically arrive in 7 – 14 business days for European Union (EU) & United Kingdom (UK).

International Shipping:

We offer FREE shipping worldwide. Orders shipped via Bulgarian Posts International Delivery typically arrive in 14- 30 business days. Please note that orders shipped by any method do not include tracking service or insurance and delivery times vary widely depending on your location.

• Any taxes or import duties are the responsibility of the buyer and have not been included in the shipping charges.
• NOTE – CUSTOMS fees vary by country and are based on the ITEM COST – sale price is not taken into consideration for some countries so please keep this in mind when checking out. Fashion ARTventures is not responsible for customs charges.
• Please note that Fashion ARTventures is NOT responsible for international packages that have been held by or lost by your country’s local customs/post office. If your package has been marked delivered yet you have not received it, please contact your local post office to resolve.

Holiday Shipments & Delivery

Due to extremely heavy mail volume during the holiday season, we recommend you place your orders 8 weeks prior to the desired delivery date. Especially relevant if you want to purchase artwork for a special occasion or a specific holiday. We will not be held responsible for delayed delivery or missing goods that arises out of any event or circumstance beyond our reasonable control.

Please allow a minimum of 14 days, after dispatch, before contacting us to chase the stage of your delivery. We are unable to file claims for late delivery or missing items.

REFUNDS & EXCHANGES

Customer satisfaction is very important to us. All items are carefully inspected for quality before mailing. In the event that your item arrives damaged or in poor condition, please kindly contact us (WITH PICTURE) for a replacement. Items are not returnable after a 72 hr time period of delivery. We gladly accept returns, exchanges, and cancellations:

Contact us within 72 hours of delivery
Ship items back within: 14 days of delivery
Request a cancellation within 1 hour of purchase

The following items can’t be returned or exchanged:

Because of the nature of these items, we can’t accept returns for:

• Custom or personalized orders
  Unfortunately, we cannot offer returns or exchanges on custom artwork due to the many hours that go into drawing them. Once the preview is posted or emailed, Michaela Koleva is happy to make minor edits to the illustration. Please note that any request for edits will influence the shipping date by at least 24 hours, generally longer. Please let us know if you need your portrait to arrive by a certain date. If you’re not sure if your photo is suitable for an illustration, please contact us before purchasing.
• Digital downloads
• Items on sale
• Gift cards
• Downloadable software products

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• We do not accept returns or exchanges for any other reason than product quality. If there is a quality issue the product can be returned for store credit or an exchange.
• The product must be returned in NEW condition with all the original bags/packaging. Altered items will not be accepted. We will not offer refunds or exchanges for items that are not returned to us.
• After receipt of the product, store credit or exchange will be issued immediately.
• All claims for quality issues must be made within 72 hours of receipt of the product.